How to Produce and Keep Happy Claimants

      An article by Andrea Ortega-Wells appeared today on the Insurance Journal's website highlighting the ways independents can make the claims process as positive as possible, while still protecting themselves from dreaded E&O cases.  

      First and foremost, communication is key. Properly keeping all parties in constant communication allows for efficient workflow and the process isn't halted because someone feels left out.  Another way to keep claimants happy is to create positive business relationships with people that you work with, such as claims supervisors, managers, and lawyers.  Building relationships and staying in contact decreases the chance for surprises in the end.  The article also contains tips for agents from ClaimsJournal.com editor Denise Johnson about the claims handling process.  Here are a few below:

1.  Fill out all initial forms wholly and completely

2.  Have sufficient coverage knowledge 

3. Valid CIOs

At BCMG, we strive to create the most positive claims experience for claimants and agencies alike.  The quality and integrity of our work is held to the utmost standards.  We want to hear from you!  What are your thoughts?  How do you work to keep both claimants and agencies happy?

 

For the complete article and additional information visit the Insurance Journal's website.